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This qualification equips learners with the essential skills, knowledge and understanding to embark on or further a career in a customer service environment.

Learners will cover:

Knowledge and understanding relating to the qualification:

  • Understand organisational structures
  • Understand how to communicate verbally with customers
  • Understand how to communicate with customers in writing
  • Understand how to deal with incoming customer calls
  • Understand the promotion of additional products and/or services to customers
  • Understand the customer service handover process

Entry Requirements:

None.