This qualification equips learners with the essential skills, knowledge and understanding to embark on or further a career in a customer service environment.
Learners will cover:
Knowledge and understanding relating to the qualification:
- Understand organisational structures
- Understand how to communicate verbally with customers
- Understand how to communicate with customers in writing
- Understand how to deal with incoming customer calls
- Understand the promotion of additional products and/or services to customers
- Understand the customer service handover process
Entry Requirements:
None.